Carbyne

Emergency Communications as a Service (ECaaS) by Carbyne enables partners to dramatically enhance your existing platform capabilities by adding video, voice, messaging and real time location with just a few lines of code. Applications like Computer Aided Dispatch (CAD) and other mission critical system can benefit from enhanced situational awareness and multi-channel communication for better incident outcomes.

With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond. Read why New Orleans chose APEX.

APEX is fully i3 compliant and designed by communication experts according to the highest industry standards.

Control Center is the Carbyne back-office administration platform intended to be used with Universe and APEX. It enables the administrator to make configuration changes, track activities and manage contacts, users and groups displayed in the platform. It also provides access to Events History and critical system logs.With Control Center you can create users with either Admin, Call Taker, or Wall Board roles. Admin users require Two Factor Authentication (2FA) for security purposes. Each user can be configured with their first name, last name, email, and role.
Carbyne Control Cent

With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.

APEX is fully i3 compliant and designed by communication experts according to the highest industry standards. Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language translation, and more. Activate the customized features

From call to response, Carbyne’s live communication platform allows medics to provide preliminary treatment while en route, giving them a head start when every second counts.
Help your medics gain clarity before they arrive. With Carbyne, the caller can share a live video feed of the incident directly with the ambulance medics. A simple web link is all it takes to share the live video feed with your medics, no app or pre-install is required.Respond in the best way possible, with the most accurate view of the incident. Our layered call management platform surfaces vital information for medics

Carbyne is the leading innovator in public safety technology.We work with over 70 governments worldwide to help their emergency call centers communicate with residents and get them the assistance they need. Our cloud call management platforms contain the advanced, life-saving tools call takers need to dispatch accurately and decisively.Our “One Screen Fits All” means your dispatchers don’t have to fumble with multiple windows or monitors.We’ve created a streamlined ecosystem of tools, in which everything can plug into a single platform and distribute outward from that same platform. We simpli